An airport parking valet allegedly took a holidaymaker's car on a drive through Birmingham - but was caught out by the owner's dashcam.
The Bladen family had left their vehicle in the care of Just Park and Fly atBirmingham Airport,while they jetted off for a week-long break in Majorca.
They were expecting the car to be taken directly from the airport to be parked up,with it returning to the airport to collect them from their holiday,reports Nottinghamshire Live.
But when they returned the car was nowhere to be seen.
They were forced to pay £130 for a minibus to take them home when a car parking firm failed to bring their vehicle to Birmingham airport at the end of their break.
Just four days before they flew out,the airport terminated Just Park and Fly's licence to trade from the airport because of 'ongoing complaints from customers'.
But the family say they were not aware of this,and it was only when they came home and were not greeted by anyone from the firm that they realised the situation they - and others - had been left in.
Dad David Bladen,a chartered surveyor,said: "It's disgraceful.They had their licence revoked four days before we left,and they didn't inform us.
"If they had,hundreds of people would have had a few days to find alternative parking."
The family party of 13 flew out from Birmingham Airport on Saturday,May 25,on a trip to Majorca to celebrate David's dad's 70th birthday.
As well as David's wife Natalie and children Darcey,six,and Alfie,four,the party included his mum and dad,and his two sisters with their families.
A few weeks before leaving,they booked the 'Meet and Greet' service for three cars with Just Park and Fly,which is not an official Birmingham Airport partner,but at the time had a licence to operate from the airport.
David,34,said that when the group arrived at the airport they went to the valet parking area where they expected to be met,but no-one from the company was there.They waited 40 minutes before leaving,and were charged £50 per car to exit the area.
They then managed to find someone from Just Park and Fly,left the car,got their 5.55am flight,and thought everything was sorted.
But when they returned on Saturday June 1,there was no response on the number they had been instructed to call 10 minutes prior to being picked up.
"No-one answered the phones," David toldNottinghamshire Live."We went to where we had dropped the cars off,and there were lots of people there.
"People's cars were not being returned to them.Some people had keys but not their car,or vice versa.Some people had been there for six hours already."
With no idea where their car was parked,and no-one from the company around,the family made the decision to pay £130 for a taxi to take them all home.
But later that day,another passenger on a WhatsApp group posted a photo which appeared to show two of the group's cars in a car park.They travelled back to the airport in another taxi,and were able to pick up all their vehicles from someone at the site.
David added: "We were very lucky that our cars were in the first place we looked,and the keys were there.Other people were not so lucky."
However,when David looked at dashcam footage from while the family was away,he noticed the car had been driven in that time.
On the morning just before the family flew out,the car can be seen leaving a car park,and following another car through the exit without giving the barrier time to come down.
And then on May 29,when the family was five days into its holiday,there is footage of the car being driven along the B4438 Bickenhill Lane in Birmingham,near to the airport.
David said the footage showed the car going into the drop-off car park,before the video cuts out.
He said the footage indicated the car had been speeding at over 50mph in a 40mph zone.And he said the mileometer was 11 miles further on than when he left the car.
David said he had still been unable to contact the company,and was now going through trading standards seeking compensation.
Just Park and Fly's website advertises its 'Meet and Greet' service by saying,'Make the most of your stress-free travels with guaranteed parking.Book our best services and be certain that all your parking needs will be met with diligence.'
Nottinghamshire Livehas contacted the company but not received a response.